Job Title
Use externally recognizable job titles
Specific & targeted
NO acronyms (i.e. Sr., SW)
NO internal jargon or terminology
NO numbers (I, II, III)
Technical Support Engineer
Example #1: Senior Software Engineer – Customer Business Applications
Example #2: Technical Leader – Data Center
Once youve filled out each of the REQUIRED text boxes below, youll be able to copy & paste content from each of the text fields directly into Virtual Edge (VE). This will maintain the proper HTML formatting. Note: Only use the Enter/Return key () to insert paragraph break between sections in VE (do not use coded breaks or HTML).
The Business Entity
2-3 short sentences
Share overarching vision at the VP or SVP level
What are the key business initiatives differentiating us from the competition?
Showcase exciting technologies, industry trends, etc.
DO NOT remove or insert text in HTML pre-coded title area ()
DO NOT use internal acronyms candidates wont understand
Cisco Wireless is the market leading WLAN provider designed to meet the ever-increasing demands of any enterprise network, from the most basic to highly dense wireless environments. With advanced technologies such as CleanAir, ClientLink, and Optimized Roaming, Cisco wireless networks improve the end-user experience on wireless devices offering High performance, Advanced technology and
Extensive intelligence.
Example: Articulate the next generation of Cloud through cutting-edge solutions that fundamentally change the way IT is consumed. Cisco’s Collaboration Group has invested billions of dollars towards cloud development and has emerged as an industry leader. Your work will transform our customers’ business from every angle and set the direction of the industry’s largest Intercloud effort.
Suggested Language to Use: Envision, Influence, Bridge, Shape, Transform Cisco’s vision, The next generation of, Make an impact , Change the future of
Team Description
2-3 short dynamic sentences
What makes this team amazing?
How will the candidate impact the team, customer, business, or the world?
Attract the right candidate by sharing how the individual engages in projects and shapes innovation and technology
DO NOT remove or insert text in HTML pre-coded title area ()
DO NOT use internal acronyms candidates wont understand
Cisco wireless networking combines the mobility of wireless with the performance of wired networks, offering a dramatic performance increase compared to legacy 802.11a/g networks. Cisco delivers 802.11n and 802.11ac excellence designed to effectively support a vast range of business-focused wireless networks from the most basic to today’s most demanding high-density environments. Your role will be to accelerate Ciscos customers success by resolving their mission critical Wireless issues working with global teams in a complex environment.
Example: Are you pushing the envelope? Here, you’ll be designing, implementing, and empowering the worlds fastest growing cloud development platform. Collaborate as part of a disruptive software engineering team that is passionate about transforming the world.
Suggested Language to Use: Drive, Influence, Challenge, Dynamic, Inspire, Make an impact.
Role & Responsibilities
Short, attention-grabbing lead-in, followed by 4-5 bullet points.
How would a top performer engage on the team?
Begin your sentences with a verb. Use compelling, action-driven language
DO NOT remove or insert text in HTML pre-coded title area ()
DO NOT REPLACE BULLET SYMBOLS IN THIS SECTION Type/ copy text for each bullet individually as indicated
NEVER copy/paste bullets from Microsoft document into this section
In this role as a Wireless Technical Support Engineer you will be expected to:
Deliver high-quality technical assistance for Cisco wireless products mainly Prime Infrastructure, CMX and Mobility Service engine through telephone and electronic communication.
Provide hardware and software technical support, including configuration assistance and troubleshooting of devices and other peripheral networking equipment.
Document and reproduce customer related networking problems, and if necessary coordinate fixes by engineering department.
Prepare technology white papers.
Manage critical customer accounts and escalation requests.
Mentor newly hired support engineers and peers in technical areas of specialty.
Provide ongoing technical and process training on new product developments and service offerings.
Serve as team escalation point for difficult technical and customer issues.
Participate as technical expert in product marketing meetings, and support readiness project work.
Develop common question and answer documentation to be included in department knowledge base.Click here to enter text.
Example:
In this highly visible role as a Cloud Storage Software Engineer, you will:
Expand the design and delivery of emerging cloud services from the ground floor
Drive architecture and design discussions
Evaluate cloud technologies to further enhance Cisco solutions
Suggested Language to Use: Solve challenging problems, Lead, Impact, Collaborate with, Impact, Interact, Shape
Qualifications
Minimum Qualifications
(Required Skills)
Keep to 5-6 bullet points
Dont overwhelm with too many qualifications
Target the right audience with your qualification vs. attracting everyone
NEVER copy/paste bullets from Microsoft document into this section
Minimum Requirements:
BE or MS CS/EE with 1 to 10+ years of industry experience
Self-driven with proven experience resolving deep technical issues that span across product lines.
Desired candidate is already at a Sr Engineer/Technical Leader level and is looking to expand skillset by learning new products.
Excellent domain knowledge & proven experience working with Java, HTTP, SOAP, REST, Spring, ORM/Hibernate, Tomcat, Apache, JEE, etc), performance profiling tools, database, and HA patterns
SNMP trap processing and knowledge of MIBS
Good working experience of configuration control and build systems and methodologies (subversion, GIT)
Excellent analysis and programming skills
Experience of developing in UNIX/Linux Operating System environments
Experience of Agile development methodologies
Knowledge of messaging experience / JMS, TCP/IP, SNMP, LAN/WAN routing/switching and other network layer protocols a plus
Certification in Wireless is a plus (CCNA, CCNP R&S, CCNA-W, CCNP-W,
CCIE-W)
Background in internetworking, LAN and WLAN technologies is good to have.
Knowledge of Cisco Prime Infrastructure and Mobility Service Engine
IMPORTANT: Type/copy in text for each bullet individually as indicated. DO NOT replace these provided bullet () symbols with your own copied bullets from a Microsoft Document.
Desired Skills
(Preferred / Nice To Have)
Keep to 5-6 bullet points
DO NOT REPLACE BULLET SYMBOLS IN THIS SECTION Type/ copy text for each bullet individually as indicated
NEVER copy/paste bullets from Microsoft document into this section
Exceptional English written and speaking skills
Cisco Certifications
Exceptional problem solving and questioning skills
IMPORTANT: Type/copy in text for each bullet individually as indicated. DO NOT replace these provided bullet () symbols with your own copied bullets from a Microsoft Document.
About Cisco
Corporate Branded Messaging
(DO NOT CHANGE)
Must always be included at the
bottom of your job description
About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it’s transforming our customers’ businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
Video (Optional)
If adding video to External Job Descriptions, use HTML phrase provided
DO NOT CHANGE THE HTML FORMATTING
Legal / brand guidelines apply. Check with TA Brand Team with any questions.
Use only EXTERNALLY-APPROVED Cisco videos (e.g. YouTube Channel) http://www.youtube.com/user/Cisco
1) Copy and paste the html phrase shown below into the box above.
2) Then, replace only the video URL link youve chosen from Ciscos YouTube Channel
(Insert URL link between the quote marks as indicated in the example below.)
https://www.youtube.com/watch?feature=player_embedded&v=FoEPlE8Pg7I (https://www.youtube.com/watch?feature=player_embedded&v=FoEPlE8Pg7I)” target=”_blank”>Watch Video To Learn More About Cisco
Keywords
5-10 keywords
Hot technologies, relevant terms
Prime Infrastructure, Wireless , Mobility Service Engine, Technical Leader Technical Support Engineer
Keyword Example (Financial Analyst): Financial Analyst, Certified Public Accountant, CPA, Finance, Accounting, Supply Chain, Business Objects, Essbase, @Ciscojobs
Twitter Example (Software Engineer):@ciscojobs is #hiring #softwareengineer #hadoop #openstack #startup #remote #boston #job
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