Roles and Responsibilities
24/7*365 Monitoring of the following (but not limited to):
Infrastructure Monitoring e.g. Network Circuits, Servers (Date Centre Hosted & Cloud Host)
Application Monitoring e.g. New Relic, PRTG, etc.
Business Monitoring e.g. Volume Drop in Calls, Topups, Opt-in, etc
Perform Troubleshooting to determine the Impact of Issue triggered through Alert / Alarm.
Driving Major Incidents till resolution,…
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