Aus/nz Visa Manager

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• establish a relationship of trust and respect with clients
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• agree a counselling contract to determine what will be covered in sessions (including confidentiality issues)
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• encourage clients to talk about issues they feel they cannot normally share with others
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• actively listen to client concerns and empathise with their position
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• accept without bias the issues raised by clients
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• help clients towards a deeper understanding…
  
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