Junior Support Engineer

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• Research and identify solutions to software and hardware issues
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• Diagnose and troubleshoot technical issues, including account setup and network configuration
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• Ask customers targeted questions to quickly understand the root of the problem
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• Track computer system issues through to resolution, within agreed time limits
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• Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
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• Properly escalate…
  
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