Concierges act as the first point of contact between guests and an organization. They are tasked with answering guest inquiries, directing phone calls, coordinating travel plans, and more. They must uphold company culture at all times while making guests feel welcomed and valued.There is no formal education requirement for Concierges, however, a certificate or degree in a hospitality related field is often preferred. The most successful Concierges possess exceptional customer service and people…
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