Role & Responsibility:
Shift Lead is responsible for managing the shift with minimal to no escalations
Ensure all the Cases raised/Transferred from previous shift are handled within the levels and within the defined SLA
ACT as Escalation manager for Customer Escalations as needed.
Ensure process adherence during his/her Shift.
Skills and experience required:
Require 8 years experience in Technical Support in Telephony and VOIP and/or in Application Support.
Should be an…
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