Helpdesk Lead

Helpdesk Lead Delivery Hinjewadi, Pune, India
Description To lead Technical staff to ensure consistent and high quality service to customer's end users inline with all SLAs.
To maintain an effective and efficient Service desk linked with business objectives.
Monitor tickets. Ensure continuous service improvement. Determining productivity of the team.
Tracking daily/weekly/monthly SLA compliance.
Identify causes of SLA breaches and finding solutions.
Implement industry best practices.
Preparing…

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