Job Purpose:
To Troubleshoot and resolve customer problems on NICE Actimize products and solutions. Including third party products which are integrated in to Nice Actimize solutions. Be able to leverage the technical and customer communication skills to resolve customer problems in a timely manner and escalate to the next tier.Maintain high customer satisfaction throughout all process form first call to complete problem resolution.
Scope and Responsibilities1. Receives customer tickets and…
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