Technical Support Associate (Voice Process)
Interested can WALK IN to office with Resume, Mention Source Name as “SABA” on top of your Resume. Call HR SABA for any Clarification 9886210024
Nature of Business: Full Time and technical Voice program, troubleshooting of software and applications
Inbound Technical Customer Service
Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Eligibility
Grad/UG with 1year of experienced with good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma
Computer/Typing Skills
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications & windows.
Shift:
US Rotational Shift. (2way Free Transport)
Salary:
Upto 250000 ctc pa
Address:-
Convergys
Divyashree Towers, #55 Bannerghatta Main Road,Opp to Jayadeva hospital, Next to Airtel Office,
Mention SABA on your CV. Please Call- HR SABA- 9886210024 once you reach office.
Date of Joining:- Immediate
Interview Dates:- 13th May Till 31st May 2019
Interview Timing: – 12 pm to 3 pm
If Interested Please Call SABA- 9886210024 or can send your Updated CV to [HIDDEN TEXT]
Source
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