Job Description
Purpose of Role:
The Asset Services (Corporate Actions and Income) Oversight Team provides support to both the Client Relationship Managers and Investment Operations Teams in terms of tracking and, where possible, resolving Client queries. The role will interact with the Client and internal SSC parties in identifying an issue as well as managing that a suitable resolution is found and communicated to the Client. The role is supporting Multiple Client Relationship and Operational Teams in multiple locations. The role will need to initiate and maintain sound working relationships not only with processing teams within IMS but also with Heads of other SSC areas as well as providing oversight and control of offshore team who are responsible for ensuring that the database within Enterprise systems is maintained accurately and within required timeframes to allow the business to use the systems effectively. Additionally to provide a communication layer between offshore team and clients
Key Responsibilities & Experience Range
Specific Duties:
Act as the point at which relevant client queries are tracked, with proactive management to ensure timely response and resolution Act as first line contact point across all IMS (APAC or EMEA or US) clients.
Ensure the Asset Servicing (Corporate Actions and Income) Oversight function follows prescribed governance and compliance practices Act within the SSC risk culture and escalate accordingly.
Ensure that all Incident/ Error reports submitted by Business Control Team are completed in an accurate and timely manner and all ATPR s are adhered to Ensure all Corporate Actions Oversight procedures are reviewed and maintained on at least an annual basis
Ensure monthly KPI figures are agreed and discussed on a monthly basis with the offshore teams Perform work independently within scope of established guidelines and according to specific procedures.
Assist in the transitions process of new clients/ accounts Ensure timely and accurately to Client s issues and inquiries via Email and IMT/ IQM Proactively manage offshore query resolutions within IMT/ IQM environment to ensure responses are sent in an accurate and timely manner to clients.
Participate and contribute to Client meetings and ensure attendance where necessary in Client Service organized Client meetings Provide guidance, support, act as resource and assist team members from multiple operational areas for both onshore and offshore locations Participate and/ or manage Projects assigned by the Head of Dept, potentially with colleagues and clients in multiple locations Complete system testing for Change Control enhancements where appropriate Complete any ad- hoc tasks as identified by the line manager Provide Subject Matter expertise for complex system architecture queries/ changes relating to Corporate Actions functions. Ensure significant matters are escalated to senior management, relevant functional heads and to legal entity boards as appropriate.
Work Parameters or Boundaries (e.g. Internal Procedures):
Ensure all activities are compliant with corporate standards
Maintain clear and effective communications with immediate colleagues and Senior Management
Adhere to internal procedures and best practices at all times
FSA REGULATORY REQUIREMENTS
Qualification & Certifications
Level of Education:
Finance, business, technology qualifications and/ or equivalent or relevant industry experience
Previous Level of Experience:
Extensive asset services or asset management experience, including investment operations.
Broad and in- depth understanding of the asset management industry, gained through working in a variety of asset management disciplines.
Working knowledge of Corporate action and income process and different market practices
Broad and in- depth understanding of standards, methodologies, processes, systems and technology necessary to support investment management operations.
Experience of writing and reviewing business specifications, projects and data mapping.
RKS, OSA, MYSS, GIMS, IMT, ESP, EDW knowledge beneficial
Skills – interpersonal, numerical, problem- solving, analytical, etc
Excellent analytical skills and ability to analyses on the spot.
Good team working skills.
Strong writing, communication and presentation skills to audiences of different sizes and levels of seniority.
Must be self- motivated, adaptable and show initiative in different circumstances and under pressure.
Flexibility in working outside of your responsibilities and areas of expertise.
PC literate Word, Excel, PowerPoint skills necessary.
Able to communicate effectively with clients and colleagues at all levels
Requirement for business travel and possibly at short notice
Flexible working hours will be required.
Shift: APAC 04:00 am – 1:00 pm (IST),
Skills Required
Source
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