Job Profile:
• Translating English Training material and communications into Japanese language for consumption/ usage of Sales Engineers and Account managers
• Ensure that Quality of translation service meets customer requirements
• Identify and report feedback/learnings/suggestions from Japanese Sales teams and end Customer as and when identified/ required
• Documenting and reviewing the different operations of the process.
• Reporting and Analyzing trend on Center/ Technology/ Customer basis
• Joining conference calls and act as interpreters occasionally
• Audit Service Requests/ Processes and suggest improvement initiatives to the management team to enhance service delivery, customer satisfaction and team dynamics
• Build and maintain strong partnerships with key stakeholders to allow smooth, efficient and positive working relationships.
Competencies:
• 2 – 5 years of experience in Customer / Technical Support
• Strong understanding of Japanese culture and business etiquettes
• Hands on experience in MS Office and other commonly used business tools
• Excellent command in spoken and written Japanese language
• Excellent command in spoken and written English language
• Ability to develop and present process oriented material
• Effective communication of critical issues and actions with various entities.
Source
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