Customer Care- Rotational Shift

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f the customer is looking for something which is not related to work order we will channelize the call accordingly to the correct department.

We are working as per US based timings this is a 24×7 process with no fixed week off.

Willing to work in shifts including graveyard shifts.

5 days working with 2 rotational week offs.

Female Candidates will be given shift according to workable train timings. (No transport will be provided)

You will be on probation for first 3 months depending on the performance we will get your confirmation done.

There will be no leaves provided (except for week off) during the probation period.

The candidate should be able to understand the client’s complaints and work upon resolving them.

The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of the customer.

Candidate should have good client servicing skills

Fluency in English is must.

Candidate has worked in International process will be preferred (Mostly US)

Immediate joiner will be preferred.

If Candidate is not from Mumbai and ready to relocate will be provided Share based accommodation in Mumbai by our company.

Pan card & Adhar Card are Compulsory.

Communication Skills:

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Ensuring smooth clear communication within departments.

Computer Knowledge/Skills:

Ability to use a desktop computer system

Familiarity with Windows 10, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates a proficient knowledge of email applications.

Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Ability to determine customer needs and provide appropriate solutions

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