Assistant Manager – CRM 3-4 Yr Exp – Management Trainee Job Delhi, Gurgaon

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Job Responsibility 

1. Achieve revenue realisation targets

2. Develop/maintain Banking relationship

3. Maintaining/tracking closely MIS Reports

4. Create innovative strategies/plan for faster collections

5. Primary touch point for customers. Enhancing customer satisfaction and experience

6. Keeping the track of all post sales documentation, Allotment Letter, Builder Buyer Agreement, Demands / Reminders, 7.Collection of payments, Payment Receipts, Interest Calculation for the delay in payments.

8. Handling Possession, Registry, Transfers, Cancellation, Ownership change etc. and taking care of all bank loan related 9.Documents like TPA, PTM and NOC. 

10. Coordinating and following up with the internal department (Marketing, Accounts, Planning & Eng., Sales and site offices) in order to close the customer complaints & other requirements.

11.Team hiring and management

12. Managing grievances through the effective administration and proper follow-up of the enquiry logs and adequate escalation of unresolved customer problems.

13. Leading or supervising the Pre Sales Team who is responsible for Telecalling/cold calling activities .

Job Skill 

1. communication skills that allow you to inform, help and advise customers clearly and to liaise effectively with other professionals;

2. listening skills, to understand exactly what customers require;

problem-solving skills;

3. confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations;

4. motivational skills and an ability to supervise and lead a team of customer service assistants;

5. creative thinking, to be able to come up with new ideas to improve customer service standards;

6. an ability to work well under pressure;

7. organizational and planning skills to develop customer services policies;

8. good personal presentation, especially when working with customers face to face;

9. good drafting skills

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